Flagship · 6 weeks
First-Week Retention Studio
A sequenced map from invite to first saved object, with critiques, an instructor office hour, and a limitation you have to write into your own report.
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Four programmes, one subject: why new users leave before the product becomes useful
Each listing is taught from Birdwell with GB examples. Only the First-Week Retention Studio has a full public syllabus on this site. Fees are informational; we do not take payment here.
Clinic · 8 hours recorded
Signup-to-Activation Mapping
A compact walkthrough of event naming, time windows, and the difference between a technical error and a bored visitor. Useful before you buy more tooling.
Clinic · live half-day
Support Handoff Friction Clinic
Built for teams where growth writes the emails and support inherits the confusion. You practise a shared glossary and a two-line escalation note.
Briefing · 3 sessions
Event Hygiene for Onboarding Leads
For people who inherited a tracking plan they do not trust. We sort duplicate events, missing properties, and the “signed_up” flag that fires three times.